RETURN AND SHIPPING POLICY

Last Updated: September 2026
At Raion, we want our customers to be completely satisfied with their purchases. If you are not entirely happy with your order, we have established the following return policy, which is only applicable to raionlifestyle.com.

Returns & exchanges

Timeframe: You have 30 days from the date of receiving your order to initiate a return. After this period, we cannot guarantee a refund or exchange.
Eligibility: Product must be in the same condition that you received it, unworn, unwashed, and unused, with tags, and in its original packaging.
Inspection: Customers are encouraged to examine products thoroughly for any defects before use. Once a product is used, it cannot be returned.
Return Process: To initiate a return, please contact our customer service team for instructions on returning your product for free. Ensure the return shipment is secured and well-packaged to prevent damage during transit. Do not send us any items without first contacting support.
Refund: Upon receiving and evaluating your item, the refund process will be initiated promptly if the item follows the guidelines.
* IF THE RETURNED ITEM DOES NOT FOLLOW THE GUIDELINES OR IS NOT DEEMED DEFECTIVE, YOU WILL NOT RECEIVE A REFUND OR THE PRODUCT BACK *
 
Shipping Rates
 
Shipping costs are flat rates calculated at checkout based on your selected shipping method
Rates are as follows:

• Local Shipping: $5.00; Free for orders $75+

• Standard Shipping: $7.95; Free for orders $75+

• Expedited Shipping: $12.95

• Express Shipping: $21.95

 
Estimated Delivery Times
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Estimated delivery times begin once your order has been shipped.

• Local Shipping: 1-3 Business Days

• Standard Shipping: 3–7 Business Days

• Expedited Shipping: 2–4 Business Days

• Express Shipping: 1–3 Business Days

Delivery estimates are not guaranteed and may vary due to weather, carrier delays, holidays, or other circumstances outside of Raion's control.

Contact Us

Please contact our customer support at connect.raion@gmail.com for any inquiries regarding our return and shipping policy. We appreciate your understanding and thank you for choosing Raion.